Shipping Information
We take great care in creating and packing your Magic Moments orders so they arrive safely and beautifully.
Processing Time
All items are made to order.
Please allow 2–5 business days for your order to be created before it is shipped. During busy periods, processing times may be slightly longer — but we’ll always do our best to keep things moving.
Shipping Within Australia
We currently ship Australia-wide using Australia Post.
Estimated delivery times (after dispatch):
Standard shipping: 3–7 business days
Express shipping (if selected): 1–3 business days
Delivery times may vary depending on your location and Australia Post delays, especially during peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
From time to time, we may offer free shipping promotions, so keep an eye out!
Tracking
Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your parcel every step of the way.
Packaging
Your order will be carefully packaged to protect your items in transit. Many of our orders are sent gift-ready, making them perfect for surprises and special moments.
Incorrect Address
Please double-check your shipping details at checkout.
Magic Moments is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
Delays
While we aim to dispatch orders promptly, we are not responsible for delays caused by postal services, weather events, or unforeseen circumstances.
Questions?
If you have any questions about your order or shipping, please get in touch — we’re always happy to help.
📧 Contact us: ali@magicmoments.design